Sunday, February 27, 2011

Essay # 2 Summary

Here's my summary of Section 1 of the article - The Science of Shopping:

  • There really is a science to something as routine as shopping.
  • That Paco Underhill's work as an "urban anthropologist" (that's the first time I ever heard that term) is really very important to the retailers across the U.S. and the world in general.
  • Paco's work has proven to be very valuable especially now - the lowest profit margins ever
  • Paco's work shows retailers how shoppers behave in their stores.
  • In particular, Paco has found that americans keep to the right when they enter a store. 
  • He calls this the Invariant Right and has verified it.
  • American shoppers won't go to the left to make an impulse buy but only to satisfy a real need like eating
  • That the faster a person walks the more their vision narrows
  • That they need a certain amount of time to slow down and really start to shop-Paco calls it the Decompression Zone
  • That a retailer should never put anything important in that depression zone
  • That Paco's work really can help retailers know why a store works or doesn't work.

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